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At MŌR, we want you to feel confident and satisfied with every purchase. If for any reason your order does not meet your expectations, please review our return and refund policy below.

Return Period

We accept returns within 30 days from the date you received your order.
After this period, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Unworn, unwashed, and in the same condition as received
  • Original tags attached and original packaging included
  • Free from stains, odors, damage, or signs of use

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Intimate or personal-use items
  • Sale or final sale items
  • Products damaged due to misuse, improper washing, or normal wear and tear

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact us at [your customer service email] with:
    • Order number
    • Item(s) you wish to return
    • Reason for return
  2. Our team will provide return instructions and the shipping address.
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved:

  • Your refund will be processed and automatically applied to your original method of payment.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different size or item, please return the original product and place a new order.

Damaged or Incorrect Items

If you receive an item that is defective or incorrect, please contact us within 48 hours of delivery at [your customer service email] with photos of the issue.
We will resolve the situation as quickly as possible.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: hello@morlifestyle.com
Website: https://morlifestyle.com

Last updated: 2026 Jan

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